It all starts with an inappropriate joke, sarcasm, gossip, interrupting a peer, a snub, a temper-tantrum, the rolling of the eyes, even name-calling - slowly, these acts of incivility start tearing the moral fabric of an organization, and if unchecked, this behavior leads to bullying, then verbal harassment, and may even lead to physical violence.
With the political circus that we witnessed on September 29th, I thought this might be appropriate for me to share what I have been working on for the last few months: “Incivility and the impact it has on our organizations.” All in the hopes that if this helps just one person navigate these bizarre times, my work is done.
My definition of incivility is “micro-aggressive speech or behavior that leads to organizational chaos.” And “organization” includes: families, workplaces, communities, states, and even countries.
Research has shown that uncivil behavior is catastrophic for the physical & mental health of individuals involved, and most shockingly, the same negative impact is also experienced by all who are witnesses to uncivil behavior!
Over the next few weeks I will talk about the cause, the human impact, financial cost, & suggest frameworks on how to navigate the toxicity of incivility.
[Cont. in Chapter 2...]