If something you did resulted in a loss of $260,000/year for your organization, and also negatively impacted the physical & mental health of your team, would you stop that behavior?
In order to explain this further, I first need to quote the research of Dr. Porath and Dr. Pearson, who shared this in their article in HBR:
“Through a poll of 800 managers and employees in 17 industries, we learned just how people’s reactions play out. Among workers who’ve been on the receiving end of incivility:
48% intentionally decreased their work effort.
47% intentionally decreased the time spent at work.
38% intentionally decreased the quality of their work.
80% lost work time worrying about the incident.
63% lost work time avoiding the offender.
66% said that their performance declined.
78% said that their commitment to the organization declined.
12% said that they left their job because of the uncivil treatment.
25% admitted to taking their frustration out on customers.”
So now, let’s take an example of an organization of 50 people with a CEO that leads with incivility. If only 20 on the team are impacted, and they lose 1 hour of productive time per day, at $50/hr, it costs the organization $260,000 per year!
For now, I’ll just let these numbers sink in!
[Cont. in Chapter 3...]